Scaling digital channels to meet customer demand

Digital Platforms need to be engineered from the ground up to enable flexible scaling at an affordable cost 

Making Technology Decisions to Enable Scaling

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Every ​business sets out to build a flexible digital platform, but often after implementation organisations find that operating costs are higher than planned, new functionality demanded by customers cannot easily be delivered or changes are complex and time-consuming to implement. Over time these digital platforms become a barrier to business growth. 

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To avoid these barriers, we help businesses to select the right technology that will support their business strategy and the planned level of revenue growth. This starts a conversation around balancing the technology capability required to deliver the revenue targets at the right technology cost point.

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Secondly, we help businesses establish design governance processes that help them avoid the pitfalls of making technology decisions on individual projects or product features that create complexity and a barrier to growth later on.

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Selecting the right cloud infrastructure

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The adoption of cloud technology to support flexible infrastructure provision is well advanced. Selecting the right provider to meet your technology needs, be able to support geographic expansion and at the right price point throughout a businesses growth is critical. Often businesses forget about the geographic constraints of individual providers which can cause complexity later on.

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We often find that business have wholeheartedly adopted cloud services and as the provisioning of infrastructure is so easy, technology costs are rapidly increasing as the business scales. At this point implementing consumption management processes and undertaking a cost optimisation review enables organisations to stop spiralling costs. 

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Assessing the regulatory impact of scaling 

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With an increasing global focus on data privacy, expansion of new digital platforms into new territories is now more complex. Businesses need to review their approach to data collection, consent and storage. Specific sectors may also have additional local regulation and industry standards that digital channels need to be customised to adopt.

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Our Services

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Our team work with businesses to assess and scale digital platforms.  We provide the following services;

Examples of the benefits we've delivered to clients